Hästens Global Transformation (Sweden)
- Brought in by John La Valle (co-author of Persuasion Engineering®) and Joseph Riggio after they identified delivery failures undermining sales promise.
- Led interim CIO role and full SAP ERP/CRM/BI implementation in recession.
- Delivered core ERP in 18 weeks (ahead/under budget).
- Key results: 67% warehouse inventory reduction · 100% order line fill-rate · Doubled EBITDA · Delivery times reduced from 12 weeks to 2 weeks
- CRM phase: End-to-end order tracking + flat annual licensing per retail partner (no minimums) — enabled global adoption.
- Redefined SAP partnership: Refused local partners → engaged SAP Sweden directly → assembled top global team (experts competed to join).
- Secured verbal eight-figure partnership opportunity: SAP board committed to co-building a “Future Retail Center” in Europe — a live Hästens luxury store + SAP demo showcase for executives across EMEA (and potentially globally) — turning technology into indirect luxury sales exposure.
- Sidebar: Exposed hidden risks (QC diversion scheme, missing shipping trailers) — discrepancies vanished after decisive action.
