War stories
I tell people what they need to hear, not necessarily what they want to hear.
Dominic Luzi. Operator. Advisor. More than forty years of asking the people closest to the work.
Begin a conversationProvenance
What others published about our work, at the time.
A global luxury brand
Core SAP live in 18 weeks, ahead of schedule and under budget.
2009The software vendor
The luxury brand, one of two customer examples at its annual shareholder meeting.
2009A university
The implementation, assigned course material from 2012 through 2025.
2012–2025A precision instruments manufacturer
Inventory down 50% and on-time delivery from 70% to 90% in the first year.
1996
“The right process was in the system the whole time. Nobody had connected it to what Slim was trying to do.”
The craft
The frameworks behind our clients' success.
- Organizational Capability Debt
- The gap between what a change requires and what an organization can deliver. The debt most companies never measure.
- The Answer Grape
- A person close to the work carrying answers nobody thought to ask for.
- Freedom to Achieve
- People aren't broken. The capability was always there. Nobody thought to ask.
- Reading the Field OS
- Understanding the seams between functions as well as your own position.
- Seeing Around the Corners
- Deliberately seeking cross-domain knowledge before your organization needs it.
Field notes
From the floor, the boardroom, and the seams between.
In their words
“He has seen each assignment in the project to completion, and often beyond the commitments made with regard to outcomes.”
Joseph Riggio, Founder, MythoSelf Process